Privacy Policy

Older Home Options is an independent educational resource. This policy explains, in plain English, what information we collect, how we use it, and the choices you have.

What we collect

• Information you submit. If you send a message through our contact form or complete a request for local assistance, we collect the details you provide — for example, your name, email, phone number (if given), topic, and message.
• Assessment answers. If you use our Home Safety Assessment, your answers are processed in your browser to generate a personalised list of suggestions. Contact details are only collected if you choose to request local assistance.
• Analytics and technical data. Like most websites, we collect basic technical information such as page views, referring pages, device type, and general location, so we can understand which guides are useful and keep the site running well.
• Cookies. We use a small number of cookies for essential site functions and analytics. You can control cookies through your browser settings.

How we use it

• To respond to your questions or messages.
• To provide the assessment results and educational content you asked for.
• To improve our guides and the way the site works.
• To keep the site secure and prevent misuse.

Sharing your information

We do not share your contact information without your permission. If you request help finding a provider, we will clearly explain who may receive your information before you submit it. Some guides may include optional referral links or introductions to service providers — when this applies, we disclose it clearly. We may receive a referral fee, but this does not affect the price you pay.

We use trusted service providers to host the site, process form submissions, and provide analytics. These providers act on our instructions and are not permitted to use your information for their own purposes.

Your rights

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us through the Contact page.

Retention

We keep form submissions only as long as needed to respond to you or as required by law. Analytics data is kept in aggregate form.

Children

Our site is intended for adults. We do not knowingly collect information from children.

Changes to this policy

If we make meaningful changes, we will update the date above and, where appropriate, note the change on the page.